Privacy & Personal Data Processing Policy

This Personal Data Processing Policy (the “Policy”) governs the processing and protection of the personal data of users of the phuketexperts.com website (including subdomains), as well as all forms, messengers and other communication channels used by the Operator.

The personal data operator is Phuket Experts — the owner and administration of the phuketexperts.com website. For any questions regarding the processing of personal data, please contact contact@phuketexperts.com.

Personal data is processed in accordance with:

• Federal Law of the Russian Federation No. 152-FZ “On Personal Data”
• Personal Data Protection Act (PDPA), Thailand B.E. 2562 (2019)
• the general principles of the GDPR (as part of international data processing practice)

By using the Site, the User confirms their agreement with this Policy.

Personal data — any information relating to a directly or indirectly identifiable user.

Processing of personal data — any action with data (collection, storage, use, transfer, deletion).

Operator — the entity determining the purposes and means of processing personal data.

Cookies — small files stored in the user’s browser.

Cross-border transfer — the transfer of data outside the user’s country.

We may collect the following categories of data:

3.1. Data provided by the user:

• name
• phone number
• email
• messenger accounts (WhatsApp, Telegram)
• information provided in enquiries

3.2. Automatically collected data:

• IP address
• device and browser data
• approximate geolocation
• cookies
• activity on the site

We process data for:

• processing enquiries and feedback
• real estate consultations
• concluding and performing contracts
• marketing communications (email, WhatsApp, Telegram, SMS)
• analytics and service quality improvement
• protection against fraud and abuse

Processing is carried out on the basis of:

• the user’s consent
• performance of a contract
• the Operator’s legitimate interests
• the requirements of the legislation of the Russian Federation and Thailand (PDPA)

By submitting a form on the site, the user confirms:

• consent to the processing of personal data
• consent to the processing of cookies
• consent to receive marketing materials
• consent to the transfer of data to third parties
• consent to cross-border data transfer

Consent is valid from the moment the form is submitted. The user confirms that consent is specific, informed, voluntary and unambiguous.

We may transfer data to:

• CRM systems and IT platforms
• partners and agents (as part of services)
• marketing services

We do not sell personal data.

The user agrees that their data may be transferred and processed:

• in the Russian Federation
• in the Kingdom of Thailand
• in other countries where the Operator’s servers and partners are located

When transferring data abroad, we take protective measures in accordance with the PDPA (Thailand) and international standards.

The Site uses cookies and similar technologies.

9.1. Cookie categories:

• strictly necessary (site operation)
• analytical (Google Analytics and similar)
• marketing (Meta Pixel, advertising systems)

9.2. Consent to cookies: marketing and analytical cookies are used only with the user’s consent (opt-in). The user may: accept cookies, decline cookies, or change browser settings.

Data is stored:

• until the purposes of processing are achieved
• or until consent is withdrawn

The user has the right to:

• access their data
• correct their data
• delete their data
• restrict processing
• withdraw consent
• request information about data transfer

We take organizational and technical measures to protect data against loss, unauthorized access and disclosure. However, the user understands that data transmission over the internet cannot be completely secure.

In accordance with the legislation of Thailand:

• data processing is carried out on lawful grounds
• the user is informed of the purposes of processing
• a reasonable level of data protection is ensured
• the user has the right to access and delete data

For data processing enquiries: contact@phuketexperts.com